Lease Rules & Resident Responsibilities

Pets and animals must be approved before they live at the property.

If you already live in the home and want to add a pet, please contact our office before bringing the pet home. Pets are reviewed case by case and may require written approval, a pet agreement, pet rent, pet deposit, or updated lease documents.

Service animals and assistance animals are not pets. If you need a reasonable accommodation, please contact our office so we can review your request properly.

If your home is in an HOA community, HOA pet rules may also apply.

Residents are generally responsible for setting up, maintaining, and paying utilities for the home unless the lease or written move-in instructions say otherwise.

Utility requirements can vary by property. Some homes may have shared utilities, owner-paid services, or special billing arrangements. Please review your lease and move-in instructions carefully.

If you have trouble transferring a utility into your name, contact us as soon as possible so we can help you understand the next step.

Unless your lease or written agreement says otherwise, residents are responsible for maintaining the yard and exterior areas of the home.

This may include:

• Mowing and edging grass
• Removing weeds
• Keeping planting beds neat
• Removing trash or debris
• Keeping the front and back yard presentable
• Following any HOA or city requirements

If your home has yard care included or if a yard care option is available, your lease or written instructions will explain how that works.

Clean HVAC filters help your heating and cooling system work properly and keep air moving through the home.

Residents are expected to help protect the HVAC system by making sure filters are changed regularly or by allowing scheduled filter service when applicable.

If you are not sure what filter size your home needs, please check the existing filter, your move-in information, or contact our office for guidance.

If your HVAC system is not working correctly, please submit a maintenance request through your resident maintenance portal.

Please follow all parking rules in your lease, posted signs, HOA rules, city rules, and property-specific instructions.

Do not park:

• On lawns or landscaped areas
• In fire lanes
• In blocked driveways
• On sidewalks
• In unauthorized spaces
• In another resident’s assigned space
• In areas restricted by the HOA or city

If you are unsure where you may park, please contact our office before parking in a questionable area.

Guests are welcome, but residents are responsible for their guests and their guests’ behavior.

Guests must follow the lease, HOA rules, parking rules, smoking rules, trash rules, and community standards.

A guest may not become an unauthorized occupant. If someone plans to live at the property or stay longer than your lease allows, please contact Croskey Real Estate before they move in. Approval and updated lease documents may be required.

Smoking is not allowed inside any Croskey Real Estate managed home.

Residents and guests are responsible for following all lease, property, HOA, city, and posted smoking restrictions. Smoking is not allowed in any prohibited area and must never create a nuisance, odor issue, fire risk, property damage, or complaint.

If smoking causes damage, odor, safety concerns, or complaints, the resident may be responsible for correcting the issue.

If your home is in an HOA community, you must follow the HOA rules in addition to your lease.

HOA rules may include requirements for:

• Parking
• Guest parking
• Trash cans
• Pets
• Landscaping
• Exterior items
• Noise
• Pools or shared amenities
• Gates or access devices
• Move-in procedures

If an HOA notice is received because of a resident action, you may be asked to correct the issue promptly.

Trash service can vary by property. Please follow the instructions for your home, including which cans or dumpsters to use, when trash is picked up, and where containers should be stored.

Residents should not leave trash, debris, boxes, or containers in areas that violate the lease, HOA rules, city rules, or property instructions.

In many communities, trash cans must be stored out of sight except on pickup day.

If you are unsure how trash service works at your home, contact our office.

Please do not make changes to the home without written approval from Croskey Real Estate.

This includes, but is not limited to:

• Changing locks
• Adding locks
• Changing alarm codes
• Painting
• Installing fixtures
• Mounting large items
• Removing fixtures
• Changing landscaping
• Installing exterior items
• Making repairs or alterations yourself

If you want to make a change, ask first. We are happy to review the request and let you know what is allowed.

Residents may not change locks, locking devices, alarms, or access codes without prior written approval.

If an approved change is made, Croskey Real Estate must receive the required keys, codes, remotes, or access information.

Please keep keys, garage remotes, gate cards, pool keys, and other access devices safe. They may need to be returned at move-out.

Croskey Real Estate may request condition assessments during your tenancy. These help document the condition of the home, identify needed repairs, and confirm that the property is being maintained properly.

You may be asked to complete a self-assessment or schedule an in-person assessment.

Please respond to assessment requests promptly and make sure the home is accessible at the scheduled time.

Please submit maintenance requests through your resident maintenance portal.

Using the maintenance portal helps us:

• Track your request
• Assign the right vendor or team member
• Schedule the repair
• Document communication
• Follow up properly

For urgent issues, follow Croskey Real Estate’s emergency maintenance instructions and contact our office right away.