For residents
Resident Guide: Moving In & Moving Out
Redefining Real Estate with Care, Collaboration, and ExcellenceWhether you’re settling into your new home or preparing for your next move, this guide outlines everything you need for a smooth, transparent transition with Croskey Real Estate.
Download the printable checklist (PDF)Reviewed by Wolfgang Croskey, Broker of Record, California DRE #01708438 | Last reviewed: August 2026
Moving In
1. Rent & Payments
First month rent and security deposit are due at lease signing.
2. Utilities
Transfer utilities to your name a few days before occupancy: PG&E (electricity/gas), your local water district, and trash service.
Move-In Essentials
- Payment Policy: We do not accept cash or checks at the office.
- You will receive a link to complete your self-guided inspection using our app.
- A Croskey team member will show you how to access and use it during move-in.
- Please complete and submit this within 72 hours.
- Trash pickup days and bin locations are reviewed at move-in.
- All residents must carry Landlord Liability Insurance.
- Upload your proof of insurance to the portal within 2 weeks of move-in, or you will be auto-enrolled in our force-placed policy (which does not cover personal belongings).
- Get familiar with the community rules, which will be given to you in the move in pack.
- All issues and communications go through Croskey Real Estate.
Moving Out
Notice & Pre-Move-Out Walkthrough
30-Day Notice: Submit your written 30-day Notice to Vacate through your resident portal.
Final Month’s Rent: In accordance with California law and your lease agreement, your security deposit cannot be used to pay your final month’s rent. Full rent must be paid through your portal.
Pre-Move-Out Inspection Right (Cal. Civ. Code § 1950.5): You have the legal right to request an initial walkthrough during the final two weeks of your tenancy. We will provide an itemized list of potential repair or cleaning items so you have the opportunity to address them prior to key surrender.
Read the statute: California Civil Code § 1950.5 (leginfo.ca.gov)
Move-Out Cleaning & Turnover Checklist
Below is a list that can guide you in the move-out process. A similar list is used when calculating any deposit deductions.
Kitchen
- Clean oven, stovetop, and hood vent - degrease all surfaces thoroughly.
- Wipe down interior and exterior of all cabinets and drawers.
- Clean refrigerator inside and out, including the drip pan underneath.
- Clean dishwasher interior and filter.
- Wipe countertops, backsplash, and sink. Remove any hard water deposits.
Bathrooms
- Scrub tub, shower, toilet bowl, and sink thoroughly.
- Clean all mirrors and fixtures.
- Remove mold or mildew from grout and caulk. Replace caulk if damaged.
- Clean exhaust fan cover.
- Leave towel bars, toilet paper holders, and any installed hardware intact.
Bedrooms and living areas
- Professionally shampoo all carpets - DIY carpet cleaning does not meet the rent-ready standard.
- Sweep and mop all hard floors. Remove scuffs from vinyl or tile.
- Wipe down all baseboards, window sills, and blinds.
- Clean interior window glass. Clean exterior glass on ground-floor windows you can safely reach.
- Remove all nails, hooks, and anchors. Patch and paint holes to match the wall.
- Clean ceiling fans, light fixtures, and switch plates.
Exterior and garage
- Mow lawn and trim edges. Remove weeds from flower beds.
- Clear patio and backyard of all personal belongings and debris.
- Sweep the garage floor and remove all items.
- Ensure trash and recycling bins are empty and in their designated area.
Final walkthrough items
- Replace all burned-out light bulbs with the correct wattage.
- Clean sliding door tracks and ensure doors glide smoothly.
- Return all keys, mailbox keys, and garage door openers to our office.
- Provide a forwarding address for your security deposit itemization.
Security Deposit Return (California Civil Code § 1950.5)
Your full deposit or an itemized deduction statement with any remaining refund will be processed and issued within 21 calendar days of key return.
Deductions are strictly limited to unpaid rent, professional cleaning necessary to return the unit to move-in condition, and repair of damage beyond normal wear and tear.
Read the statute: California Civil Code § 1950.5 (leginfo.ca.gov)
Frequently Asked Questions
When will I get my deposit back?
Within 21 days of your move-out date (upon key return).
How do I add someone to my lease?
Call (925) 336-3282 for paperwork and screening before anyone new moves in.
Can I change lease terms or request extensions?
Possibly. Call our office first: all modifications must be approved and signed in writing.
How do I make a complaint about a neighbor?
Please call our office. Serious disturbances may require law enforcement involvement.
Do I need renters insurance?
Yes. It is required by your lease. Proof must be uploaded to your portal within 2 weeks of move-in or you will be auto-enrolled in our policy.