Privacy Policy

1. Information We Collect

We collect the following categories of information from website visitors and people who submit our forms:

• Personal information you provide, such as your name, email address, phone number, and other contact details.
• Usage data about how you interact with our website and forms, including IP address, browser type, and pages visited.
• Preference information, such as your general location and the property management services you are interested in.
• Behavioral analytics data, including pages visited, time on site, scroll depth, and clicks, collected via Google Analytics 4 (GA4) and Microsoft Clarity.
• Session recordings collected by Microsoft Clarity showing mouse movements and interactions. Form input fields are masked and not captured in recordings.

2. How We Use Your Information

We use the information we collect to:

• Contact you about our property management services and respond to your inquiries.
• Analyze usage patterns and improve our website and marketing.
• Send you updates and promotional materials about our services, where permitted by law.
• Analyze website usage and improve our site using third-party analytics tools.

3. Sharing Your Information

We do not sell your personal information. We may share it only in these situations:

• Analytics providers: Google LLC (Google Analytics 4) and Microsoft Corporation (Microsoft Clarity) receive behavioral and session data to provide analytics services. View Google's privacy policy at policies.google.com/privacy and Microsoft's at privacy.microsoft.com.
• Legal compliance: when required by law, or to protect the rights, property, or safety of Croskey Real Estate, our clients, or others.

4. Data Security

We use commercially reasonable security measures to protect your personal information. No method of sending data over the internet, or storing it electronically, is completely secure, so we cannot guarantee absolute security.

5. Your Choices

You can opt out of marketing emails at any time using the unsubscribe link in our emails or by contacting us directly. You may also request to access, correct, or delete your personal information by contacting us.

6. Behavioral Analytics and Session Recordings

We use Google Analytics 4 (GA4) and Microsoft Clarity to understand how visitors use this website. These tools collect behavioral data including pages visited, time on site, scroll depth, and session recordings. Microsoft Clarity session recordings are configured to mask all form input fields so personal information you type is not captured.

You can opt out of Google Analytics across all websites using Google's opt-out browser add-on at tools.google.com/dlpage/gaoptout.

7. Links to Other Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites, and we encourage you to review their policies before providing any information.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will post the updated policy on this page. We encourage you to review it periodically for any changes.

9. How to Reach Us

If you have questions about this Privacy Policy, reach us at:

Croskey Real Estate, 745 Railroad Ave, Pittsburg, CA 94565. Email info@croskeyrealestate.com. Phone (925) 336-3282.

10. California Privacy Rights (CCPA/CPRA)

If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA).

• Right to Know: You may request disclosure of the categories and specific pieces of personal information we have collected about you, the categories of sources, our purposes for collecting it, and the categories of third parties with whom we share it.
• Right to Delete: You may request that we delete personal information we have collected from you, subject to certain exceptions.
• Right to Opt Out of Sale or Sharing: We do not sell your personal information. To opt out of Google Analytics, use Google's browser add-on at tools.google.com/dlpage/gaoptout. For other opt-out requests, email info@croskeyrealestate.com or call (925) 336-3282.
• Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights.
• To exercise any of these rights, email info@croskeyrealestate.com, call (925) 336-3282, or write to: Croskey Real Estate, 745 Railroad Ave, Pittsburg, CA 94565. We will respond to verifiable requests within 45 days as required by law.